User Data Deletion Instructions

If you have interacted with Nafsak through our website, WhatsApp Business, CRM system, Facebook, Instagram, or another connected service and would like your personal data deleted, you may submit a deletion request.

Please send your request to the official Nafsak contact email displayed on this website: info@nafsak.co.il.

Use the subject: “User Data Deletion Request”

Please include enough information for us to identify the relevant records, such as:

• Your full name
• Your phone number, if you contacted us through WhatsApp
• Your email address, if applicable
• A short description of your request

Please do not send passwords, verification codes, payment card details or other sensitive authentication information.

Depending on your interaction with Nafsak, a deletion request may include personal information stored in our systems, such as:

• Contact information
• CRM customer records
• Lead information
• WhatsApp conversation data stored by Nafsak
• Uploaded files or media associated with your customer record
• Internal notes associated with your customer profile
• Information received through Meta integrations where applicable

After receiving a valid request, Nafsak will verify the request where reasonably necessary and process the deletion of applicable personal data from systems controlled by Nafsak.

Some information may need to be retained when required for legal, accounting, contractual, security, fraud prevention, regulatory or legitimate business record-keeping obligations.

Data stored independently by third-party platforms such as Meta, Facebook, Instagram or WhatsApp is subject to the privacy policies and data retention practices of those platforms.

We will process eligible deletion requests within a reasonable period and in accordance with applicable law.

If additional information is required in order to locate or verify your data, Nafsak may contact you using the contact details provided in your request.